Refund policy

For hygiene and safety reasons, Betru oral-care products (Swish, Comfort, Bliss) cannot be returned or exchanged once the packaging has been opened or the product has been used.

 

Damaged, defective, incorrect or missing items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at info@betrucare.com within 3 days of delivery, along with your order number and photographs of the product and packaging. We will review the issue and arrange an appropriate resolution, a replacement, exchange, or refund, at our discretion.

 

Unopened, unused products

If you wish to return an unopened, unused product in its original packaging for a reason other than damage or defect, please contact us within 3 days of delivery. Return shipping costs for such returns are the customer's responsibility unless the return is due to our error.

 

Refund method and timeline

Approved refunds will be processed to the original payment method within 7-10 business days of us receiving and inspecting the returned item, where applicable.

 

How to reach us

Email info@betrucare.com with your order number, a description of the issue, and photographs where relevant. We aim to respond within 2 business days.